Gambling is entertainment — not a financial solution. At 999cx, your wellbeing matters as much as your enjoyment. This page explains every tool, resource and policy we have in place to help you stay in control.
Our Position
At 999cx, responsible gambling is not a compliance checkbox — it is a core part of how we build and operate this platform. Every tool on this page is real, functional and available to every registered user at no cost, regardless of their account tier or betting history.
We know that for the vast majority of our users — whether they are following PSL cricket in Lahore, watching a live T20 match in Karachi or catching an ICC tournament game in Islamabad — betting is a fun addition to the sporting experience. But we also know that for a small number of players, gambling can stop being enjoyable and start causing harm.
When that happens, 999cx wants to be part of the solution, not part of the problem. This page explains what we offer and what you should do if gambling is no longer feeling fun or manageable.
Know the Difference
Understanding the distinction is the first step to staying in control.
| ✓ Playing with money you can afford to lose |
| ✓ Viewing gambling as entertainment, not income |
| ✓ Setting and sticking to time and budget limits |
| ✓ Taking regular breaks and walking away when limits are reached |
| ✓ Keeping gambling separate from other financial commitments |
| ✓ Being honest with yourself and others about your gambling activity |
| ✓ Accepting losses as part of the entertainment cost — not chasing them |
| ✗ Spending more than you can afford or borrowing to gamble |
| ✗ Chasing losses — increasing bets to try to win back money lost |
| ✗ Gambling to escape stress, anxiety or personal problems |
| ✗ Neglecting work, family or social responsibilities because of gambling |
| ✗ Lying to friends or family about the time or money spent gambling |
| ✗ Feeling restless, irritable or anxious when trying to cut back |
| ✗ Failed repeated attempts to control, reduce or stop gambling |
Available to Every User
All six tools below are active, accessible from your Account Settings and available at zero cost. Using them is your right — not a penalty.
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time — it takes effect immediately. Increases require a cooling-off period.
Cap the maximum amount you can lose over a set period (daily, weekly or monthly). When your loss limit is hit, the Platform will not allow further wagering in that period. Like deposit limits, reductions take effect immediately while increases require a review period.
Set a session duration after which you will receive an on-screen reminder. The reminder tells you how long you have been playing and prompts you to take a break. It is easy to lose track of time during a close PSL chase or a live ICC knockout — our session reminders help you stay aware.
Take a short break from the Platform without permanently closing your account. Choose a cooling-off window (e.g., 24 hours, 7 days or 30 days) during which your account is suspended. You cannot reverse a cooling-off period once activated — that is by design, to give you genuine space.
Request a temporary self-exclusion (minimum 6 months) or a permanent closure of your account. During a self-exclusion period, access to your account is blocked and you will not receive any promotional communications from 999cx. Permanent self-exclusion cannot be reversed. Contact our support team to activate this at any time.
Request a full statement of your gambling activity — deposits made, bets placed, winnings received and net loss or gain — over any period you choose. Seeing your actual numbers in black and white is one of the most effective ways to make honest decisions about your play.
How Limits Work
Personal limits are designed to protect you from spending more than you intended. Here is a visual reference for how the different limit types interact with your account activity. These are illustrative ranges — your actual limits are set entirely by you in your Account Settings.
PKR amounts are illustrative examples only. Actual minimum and maximum limit values are specified in your Account Settings. Please note these limits apply across the Platform — not per-game or per-market.
How to Activate
Access the Platform from any device — mobile, tablet or desktop. All responsible gambling tools are available from any device and any location.
Open the account menu (top right corner) and select "Account Settings" or "Responsible Gambling" from the dropdown options.
Select the limit or tool you want to activate — deposit limits, loss limits, session reminders, cooling-off or self-exclusion. Each tool has a clear description and confirmation step.
Enter your chosen limit value or time period and confirm. Reductions and new restrictions take effect immediately. Limit increases are reviewed before activation.
If you cannot locate any responsible gambling tool or need it activated urgently, contact our 24/7 Live Chat support. We can activate cooling-off periods and self-exclusion directly from our end — without delay.
Honest Self-Reflection
Answer these questions honestly — to yourself, not to us. If you answer "yes" to several of them, it may be worth talking to someone.
Help Is Available
If you or someone you care about is struggling with gambling, reaching out for help is the most important step you can take. The following resources are provided for informational purposes only — 999cx is not affiliated with any of them.
GamCare provides free information, support and counselling for people affected by problem gambling. Their resources include online chat, forum communities and a self-help programme. Available internationally and accessible online.
Text-only reference — seek through a verified internet search.
Gamblers Anonymous is a worldwide fellowship of individuals who share their experience, strength and hope with each other to solve their common problem with gambling. GA operates a 12-step peer-support programme and has chapters in many countries, including the South Asia region.
Text-only reference — seek through a verified internet search.
Where 999cx's operating licence is held in a UK-regulated jurisdiction, BeGambleAware is a recognised responsible gambling charity providing online tools, a helpline and treatment referrals. Their free resources are accessible internationally.
Text-only reference — applicable where operator licence jurisdiction requires. Seek through a verified internet search.
Several mental health organisations in Pakistan provide counselling services that include support for compulsive or addictive behaviour. Major hospital networks in Karachi, Lahore, Islamabad, Rawalpindi and Peshawar have psychiatry departments that can provide referrals.
We encourage Pakistani users to contact their local healthcare provider or a trusted medical professional for referrals to relevant services.
Sometimes the most important first step is simply telling a family member, close friend or trusted community figure that you are struggling. In Pakistan, family networks and community structures can be a powerful source of support — do not hesitate to lean on them.
You do not have to figure this out alone.
Our support team is available around the clock in both English and Urdu. If you want to activate a self-exclusion, request an activity statement or simply talk to someone about taking a break, our support agents can help — immediately, without judgment.
Available in your account — 24 hours a day, 7 days a week.
Protecting Minors
If you share a device or household with minors, it is your responsibility to prevent them from accessing gambling websites. 999cx supports responsible household device management and encourages parents and guardians to use available parental control tools.
Browser-level parental control options and third-party filtering software can restrict access to gambling domains. Many internet service providers — including those operating in Karachi, Lahore, Islamabad and other major Pakistani cities — offer parental filtering options at the router level.
In addition, always log out of your 999cx account when you are not using it, and do not store your login credentials in a place accessible to household members. If a minor does access the Platform, please notify us immediately — we will close the account and conduct a full review.
Common Questions
999cx is strictly for adults aged 18 and above — or the higher minimum age required by the operator's license jurisdiction, whichever is greater. Participation in online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. 999cx does not claim authorisation from any Pakistani governmental body, the PTA, State Bank of Pakistan or any provincial authority.
This page does not constitute legal or medical advice. Users in Pakistan are responsible for assessing their legal position before participating. If gambling is causing you harm, please use the tools on this page or seek help from a qualified professional.
Play Smart. Stay in Control.
With your personal limits set and your self-assessment complete, you can enjoy Pakistan cricket, PSL live betting and live casino with confidence — knowing you are in control of your play.
🔞 18+ only. Local laws apply. If gambling is no longer fun, use our tools or seek help. We're here to support you.